Setting up and using the Usability Lab equipment
Overview: The purpose of this document is to provide you with a clear understanding of how the equipment in the usability lab should be set up to do usability testing. The assumption is that you are doing a standard "Constructive Interaction" usability protocol, with two users using your application collaboratively; other kinds of tests are easy modifications.
The focus here is hands-on --- step-by-step on how to operate the lab and the equipment. You might also want to check out the Usability Lab Setup Overview to get a general picture in mind of how everything is wired together...useful if something is balking.
You should print yourself a copy of this document for reference, to keep handy as you run your test groups!
Quick Start Checklists:
To fire up the lab: Computers: If not turned on, fire up the "monitoring" computer at the Monitoring Station just outside room 104a. Then go in and set up the machine that you are testing on (laptop, desktop, mobile device, etc) in an appropriate fashion at the Testing Station. Bring up your software on the device so that you have something to point the camera at as you work to get the picture framed just right. Video: Get the Monitoring Station ready to record and turn on the camera.
Audio: There are three elements to make sure are active to get the audio working:
Ok, you're all set to go! Watch out for feedback if you are walking and talking around the monitoring station with the mics on! It helps to turn down the output volume on the Mac if you're doing this. Practice recording. At the monitoring computer, check to see that EyeTV is showing the picture from the camera. Have a teammate sit in there and talk into a mic. You should hear the sound out at the monitoring station, assuming the computer speakers are turned up. You should hear one user in each of the two stereo speakers. To start recording, just hit "record" on the little pictured remote control that EyeTV puts up on the screen. Sit back and watch your session record! To stop recording, just click "record" again on the remote control window to stop your recording. Recording then appear in the "Recorded Programs" window of EyeTV. Right click one to export it as an mp4 to your mass-storage device to take home. Get a team member to go in there and play with your app and talk while you do a test recording. Stop and play it back to make sure sound/video is good. Especially check that your framing is good, ie, you can see screen well. Go for it: Get your subjects prepped, in there, and hooked to lapel mics. Give em the lab manual, retreat to the recording booth, and away you go!
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Shutting down the Lab when done: Make sure that you have exported all videos that you need to a USB stick or portable HD. Then delete those videos from the Monitoring Station. THEN DO THESE THINGS AS A CHECKLIST!
You're done. Make sure both the interior door to Rm104a and the exterior main door to Rm104 is locked and shut on your way out. |
DETAILS and TROUBLESHOOTING
Troubleshooting, some possible problems and solutions: